Refund policy
Return Policy
Exchanges
How to make an exchange
Did you choose the wrong size or do you want to change the style or pattern?
Do not worry, you can arrange an exchange for a different size, style, colour of your choice.
To make an exchange you have to ship at the item/s you want to change back to the following address:
Matilda Lux Srls
via Trieste 24
33098
Valvasone-Arzene
Italy
The return shipment expenses are responsibility of the customer, but it is not necessary to use a courier, postal shipping is perfectly acceptable.The shipping cost incurred for returning item/s to SixBikini (Matilda Lux Srls) for an exchange or refund are not covered nor reimbursed by us.
The new items will be shipped by us using our courier at our expenses.
REFUNDS
Should you be dissatisfied in any way with our product, we are happy to accept your return within 30 days of delivery.
To make a return you have to ship at the item/s you want to change back to the following address:
Matilda Lux Srls
via Trieste 24
33098
Valvasone-Arzene
Italy
The return shipment expenses are responsibility of the customer, but it is not necessary to use a courier, postal shipping is acceptable.
The shipping cost incurred for returning item/s to SixBikini (Matilda Lux Srls) for an exchange or refund are not covered nor reimbursed by us.
Refunds will be issued excluding the original shipping cost.
The refund will be made as soon as the return arrives at our warehouse and the items will be checked and in any case not later than 14 days from receipt of the news from the customer of the return of the goods.
The reimbursement will be made to the same account used for the original payment, with the technical times necessary to ensure that this happens.
Refunds will be issued excluding the original shipping cost.
Conditions:
- Item/s mustbe in original condition with tag remaining in place.
- Item/s must not have been worn, washed or altered in any way.
Before proceeding with a return or if in need of any information please inform us using the following email address:
email: info@sixbikini.com