FAQ

1) Where are you from?
We are an Italian Company based in Pordenone, nestled close to the enchanting city of Venice. Our location inspires the design and quality of our swimwear, combining Italian craftsmanship with timeless style.

2) Where are your products made?
Our swimwear suits are proudly made by us in Italy. Each piece is a testament to Italian craftsmanship, designed with passion and precision to offer unparalleled quality.

3) What methods of payment do you accept?
We accept the following payment methods, ensuring a seamless shopping experience without any additional costs:

  • PayPal
  • Credit and Debit Cards
  • Prepaid Cards
  • In Italy, we also accept cash on delivery.

4) How do you ship?
We cater to customers across the globe with our reliable shipping services:

  • For the European Union and the United Kingdom, we utilize FedEx for its exceptional service and efficiency.
  • In Italy, we exclusively use GLS to ensure prompt and secure delivery.

5) What are the shipping costs?

  • Shipping to the European Union and the United Kingdom is priced at 4.99 euros.
  • Shipping to the USA is 12 euros.

Please note, we have updated our shipping policies to better serve our customers in these regions.

6) When will I get my order?
We strive to dispatch all orders within 1 working day, though a delay of 24-48 hours may occasionally occur.

  • Next day delivery is available in Italy for orders placed before 1 PM.
  • Deliveries to the European Union and the United Kingdom typically take 1-2 working days, while those to the USA require 2 working days.

Should you encounter any issues with a missing order after 5 days, please reach out to our support chat for assistance.

7) How do I track my order?
Upon placing your order, you'll receive an order confirmation via email, followed by a shipping notification when your order dispatches. Track your order by reviewing the tracking details in the email, logging into your customer account, or by contacting our support chat for help.

8) What is your return policy?
Your satisfaction is our priority. If for any reason you're dissatisfied with our product, we're committed to offering a refund for items returned within 30 days of delivery. For more detailed information, please refer to our refund policy page at Refund Policy.

Contacts, Help Requests
For any inquiries or assistance, you can reach us through:

We're here to ensure a delightful shopping experience at Six Bikini.